Terms and Conditions

Payment terms

Our payment terms are that work will be paid for in four stages:-

  • Start of work (arrival on site) – 30% of total contract price
  • One week before reaching half way stage – 30% of total contract price
  • One week before the last week of installation – 30% of total contract price
  • Upon satisfactory completion of the work – payment of final balance

We expect prompt payment on the dates agreed. This payment schedules forms an express term of this agreement.

Master Thatcher’s South may consider an alternative payment schedule with you however this will be agreed separately in writing and will be considered as an individual term of any standards terms.

Should payments be late for no reason which has been made known to Master Thatchers South Ltd South Ltd i.e. complaint about the quality of our work, the company has the right to take legal action against you to recover any outstanding balances. Interest may be changed in accordance with the interest imposed by the courts.

Quotations

The price quoted includes all labour and material costs.

From time to time Master Thatchers South Ltd South Ltd may have to change the materials being used i.e. subject to availability however, in all cases we will avoid imposing any further costs onto you.

In some cases where this is not possible, we will discuss these changes with you and advise you of any differences in cost. This will not affect your statutory rights.

In cases where any additional work is required by you, outside of your original quotation, this shall be quoted for separately and invoiced separately.

All quotations shall remain valid for 30 days from the date stated.

Guarantees

We guarantee all our work and materials for the period of 12 months however this does not cover storm damage, pest or vermin damage.

We will ensure that any products used, which carry a product guarantee, will be passed to you upon completion and full payment of the work undertaken.

(This does not affect your statutory rights in accordance with the Supply of Goods and Services Act 1982, as amended)

Liability and Responsibility (Your and Ours)

Master Thatchers South Ltd South Ltd cannot accept responsibility for damage which has been caused to your roof which is outside our control such as storm damage, subsidence, and pest or vermin infestation.

We will ensure we carry out our work with diligence and professionalism.

We will compensate you for any damage which has been caused and proven to be as a direct result of our negligence.

We ask you to ensure that all personal possessions and items are removed from areas of work prior to commencement.

We cannot be held accountable for any damage which occurs as a result of issues we could not have reasonably foreseen such as subsidence, drains, pipes, wires etc.

You have a duty to ensure Master Thatchers South Ltd South Ltd are aware of any known issues which are likely to cause a problem to the work being undertaken.

If upon removal of the existing thatch, timbers or leadwork are found to be defective, then any repairs or renewal will be in addition to the original quotation.

We do not accept any responsibility or liability for consequential damage due to defective building structure or fabric including ceilings.

By accepting the quotation, you are confirming that the structure of your property i.e. timbers, roof frames etc. are in good condition and repair.

Master Thatchers South Ltd South Ltd has the right to stop work at any time if we consider the structure of the property to be of such a condition that it could detrimentally affect the work being undertaken by us.

We will ensure we consult with you in the event of any structural problems which are discovered whilst the work is being carried out.

Where you authorise us to carry out any structural repair work, we will of course discuss this with you and advise you of any additional costs. These will be agreed in writing by both parties before the work goes ahead.

Permissions

It remains your responsibility to ensure you have the necessary planning permissions, building regulations and/or listed buildings consents prior to any work going ahead.

Acceptance of the work going ahead will constitute that you have obtained such permissions or will be obtaining.

Master Thatchers South Ltd South Ltd are not responsible for any of these costs.

Health and safety on site

We ask you to ensure that any areas which may affect the safety of Master Thatchers South Ltd employees, to have been dealt with prior to work commencing such as unsafe electrics; overhanging cables, unsafe excavations, over grown trees and shrubs, wasps, bees or hornets nests.

We will take every care to ensure the work we undertake does not impact of your health and safety.

We will undertake to carry out a full risk assessment of our activities prior to commencing work.

We ask you to notify the company immediately of any safety issue which you may become aware of whilst we are carrying out our work.

The customer will ensure that there is an adequate water and electric supply for the duration of the works.

Delay in work schedules

Whilst every effort will be made to proceed with our work speedily and efficiently we cannot accept liability for delays to work which are outside our control such as storms, fire, inclement weather, acts of nature.

We will at all times ensure that we notify you in advance of any delays which are likely to impact on work schedules.

Should Master Thatchers South Ltd not be able to gain access to your property for any reason you must ensure to notify the company well in advance of the date becoming known to you.

Complaints

We ensure to deal with any complaints as quickly and efficiently as possible.

Our policy is to react to deal with complaints within 28 days.

We ask you to notify us as soon as you become aware of the problem either verbally or in writing.

We will respond to deal with your complaint within 28 days of being notified in writing.

Where any remedial work is necessary and has been agreed, we will carry out such actions within 8 weeks from the date of agreement.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website:  http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/